Fair Usage Policy for Unlimited Local Calling (Singapore Only)
1. Introduction
This Fair Usage Policy (FUP) applies to the unlimited local calling minutes feature provided by ESIGO Asia Pte Ltd’s (“ESIGO”) cloud-based Session Border Controller (SBC) services. The purpose of this policy is to ensure high-quality service delivery to all our customers while preventing misuse of the unlimited calling plan.
2. Policy Coverage
The unlimited local calling plan (“Plan”) allows users to make local calls to standard fixed and mobile numbers (excluding special, premium, service
and non-geographic numbers) within the same geographical region or country. This Plan is intended for normal business use only.
3. Fair Usage Threshold
ESIGO considers usage of over 500 minutes per month per line as outside the scope of normal business use. This figure is based on estimated usage significantly above typical customer usage patterns.
4. Monitoring Usage
ESIGO will monitor usage patterns to identify any usage that may be indicative of misuse or fraud. Continuous or regularly recurring activities that generate unusually high call volumes may be investigated.
5. Consequences of Excessive Use
If a user’s calling activity exceeds the Fair Usage Threshold, ESIGO reserves the right to:
- Notify the customer of their excessive usage;
- Apply additional charges for usage beyond the threshold, at a rate disclosed prior to service initiation;
- Modify the service to limit excessive use;
- Suspend or terminate the service if misuse is detected.
6. Examples of Prohibited Uses
The following are examples of uses that are prohibited under this Plan:
- Re-selling minute allocations;
- Auto-dialing or fax/voice blasts;
- Telemarketing;
- Excessive conferencing;
- Engaging in fraudulent activities.
7. Amendments to Policy
ESIGO may modify this Fair Usage Policy at any time. Any changes will be effective immediately upon posting the revised policy on the company’s website. It is the customer’s responsibility to remain informed about the current terms of this policy.
8. Agreement
By using the unlimited local calling services provided by ESIGO, you agree to adhere to this Fair Usage Policy. Failure to comply with this policy may result in suspension or termination of your service.
Effective date: 1 June 2024
Last updated: 1 June 2024